Need additional support?
For more information or a full quote, please contact BMW Motorrad Insurance Solutions (Ireland) on 1800 818 760
Opening hours
- Monday - Friday: 9:00am - 6:00pm
- Saturday: 9:00am - 1:00pm
- Sunday & Bank Holidays: Closed
COMPLAINTS PROCEDURE
Providing a first-class service to our customers is very important at BMW Motorrad Insurance Solutions (Ireland). However, we accept that things may go wrong from time to time and if they do, we are keen to listen to your views so that we can learn from any mistakes and improve our service wherever possible. With this in mind, the following procedure is in place to ensure you are kept fully up to date with the progress of your complaint and also to guarantee your complaint is managed fairly and promptly.
If you wish to complain about the services provided by BMW Motorrad Insurance Solutions (Ireland), such as the way your policy was sold to you, please contact BMW Motorrad Insurance Solutions (Ireland):
Register a complaint online
Use our complaints form.
By phone
Call us on 1800 818 763.
In writing
Complaints Team
BMW Motorrad Insurance Solutions (Ireland)
Ulysses House 22/24
Foley St
Mountjoy
Dublin 1
DO1 W2T2
By email
Email us at [email protected]
We will acknowledge your complaint within 5 business days. If we can’t resolve your complaint within 20 working days in writing, unless the complaint has been resolved to your satisfaction. We will investigate your complaint and a full response will be issued to you in writing upon completion of the investigation. We will update you on the progress of your complaint at intervals not greater than 20 business days. If we are unable to resolve your complaint within 40 business days, we will inform you of the expected time frame which is likely that the complaint investigation will be completed.
If you are dissatisfied with the handling or outcome of your complaint, you may refer your complaint to the Financial Services and Pensions Ombudsman, Lincoln House, Lincoln Place Dublin 2 DO2 VH29 or call 01 567 7000
If your complaint is about your Insurer we are always available to help pass on your details to your Insurer and also to provide you with any support, should you need our help.